Messaging Guidelines

GrabStar provides freelancers and clients with an easy way to communicate. To ensure the best experience when interacting with each other, please follow the guidelines below.

We reserve the right to suspend your GrabStar account in case of serious or repeated violations of the product policies.

Personal and confidential information
Make sure that you don’t provide or request sensitive information during a chat with freelancers. Sensitive information includes, but is not limited to:
  • Credit card numbers
  • Social Security, passport, or other government identification numbers
  • Login credentials, like passwords

Avoiding sensitive content during chats keeps your and your company's information safe. Lastly, using personal information in ways that the other party has not consented to is strictly not allowed.

Inappropriate content
Conversations should be focused on the business and services offered, avoiding any inappropriate content, including:
  • Content that promotes or condones hatred or violence against individuals or groups based on race or ethnic origin, religion, disability, gender, age, nationality, veteran status, or sexual orientation/gender identity
  • Harassing, bullying, or threatening content towards individuals or groups
  • Graphic or violent materials for the sake of disgusting others
  • Sexually explicit or pornographic images or videos
  • Content that exploits or abuses children

Spam, Malware, and Phishing
Chat is intended for quality conversations between merchants and users.
  • Do not spam, including sending unsolicited messages or unwanted promotional or commercial content.
  • Do not share content or engage in behaviors that harm or interfere with users’ devices, network operations, or other infrastructure.
  • Do not use this service for phishing scams.

Illegal activities
Do not use this service to engage in illegal activities or promote dangerous and illegal acts. Fraudulent or illegal activities aren’t tolerated on GrabStar and may result in account suspension and removal of information. In those cases, we may report you to the relevant authorities.

It’s also your responsibility to comply with all applicable laws and regulations when using this feature.