Customer Service and contact center manager with 17 years of experience leading the implementation of a multi-channel customer experience. Build a contact center from scratch through the latest technologies. Plan and implement customer relation strategy. Managing Customer service, sales, back office, retention, collection and account management I have a proven ability to increase customer satisfaction while slashing the cost per call by empowering representative and real time management tactics. I am proactive with the history of improving employee morale and retention. I am Skilled in communication and team motivation resulting in fulfilling services and operational goals I have vast experience of managing call centers within various well known leading industries ranging from telecom, health care investor care in UK, USA and Pakistan. My imperative is to work with the teams and organizations improve their policies, processes and procedure by creating team environment that works collectively to achieve the company’s and client ‘s goal.
